- User Specific Home Page
After logging in, each user sees a home page specific to them. From there, the
details of a ticket are just one click away.
- Form Based Ticket Creation
Tickets are created and assigned through an easy to use form based Web page. Tickets
can be assigned to users and/or groups, given a priority and due date, and associated
with any number of customers. Tickets can be tailored to your requirements with
as many custom fields as you need. Unlike many Web applications that break when
HTML or computer code is inserted, the e.memo system
can handle any type of input.
Templates are a way of predefining values for any field when creating a ticket.
Private (usable only by the author) or public (usable by anyone) templates can
be created by anyone. Templates make ticket creation faster, easier, and more
- Powerful Search Engine
Making information easy to find for the people who need it is what ememo is all
about. A powerful search engine is available at the top of every page. There is
also a link on every ticket to find similar tickets with just one click.
- File Attachments
Any number (or type) of files can be attached to a ticket, up to 16 MB each.
Stay up to date with the status of your tickets by using the Pager. The Pager
is a small window that will alert you each time a ticket is modified.
- E-mail Alerts
Users can determine which criteria and events should trigger an E-mail so they
can stay on top of important issues.
The calendar can used to arrange meetings and other events with invitations being
sent to all participants.
- Project Management
- Operations Log
- Shared folders/file repository